This policy explains how cancellations, refunds and fees are handled for services arranged through Fernandez Financial Solutions.
Consultations and Meetings
Initial consultations and introductory meetings are provided at no charge. If a fee was paid for a consultation and you cancel or reschedule with reasonable notice, any fee paid for that consultation is refunded in full.
Where no notice is given and a scheduled meeting is missed, we may retain the fee for that appointment.
Insurance, Mortgage and Real Estate Services
Compensation for insurance, mortgage and real estate services is generally paid by the insurer, lender or brokerage involved rather than by you, so there is usually no amount to refund.
Where a refund or adjustment applies under the terms of a specific insurer, lender or brokerage, we will explain how it is handled.
Cancellations and Rescheduling
Appointments can be cancelled or rescheduled at no charge with at least 24 hours notice. Please contact us as soon as possible if your plans change.
Third-Party Fees
Fees charged directly by third parties, such as lender, appraisal, legal, inspection, registration or administration fees, are set and retained by those parties and are not refundable by us.
How to Request a Refund
Contact us with the date of your appointment, the service involved and the reason for your request. Eligible refunds are returned to the original method of payment, typically within 10 business days of approval.
Contact Us
If you have questions about this policy or a specific request, reach us using the contact details at the bottom of this page.